Shipping & Returns
**AVAILABLE TO AUSTRALIAN RESIDENTS ONLY**
Apologies to the overseas customers but we only ship within Australia at this stage.
Before completing your sale, you must read our privacy policies, terms and conditions, shipping and return policies. By completing the sale, confirms you agree to these rules and regulations.
All orders are posted and delivered by Australia Post. Please check with their estimated shipping times. Tracking is now included for all our posted orders.
Your order will be prepared to be posted as soon as payment is complete, and we will endeavour to get it in the post for you as soon as possible. Weekend orders will be posted Monday. Shipping times may vary depending on where you live within Australia.
Any orders with a ‘PRE-ORDER’ product will be sent altogether once that pre-order is available. Please check the pre-order’s turnaround times for delivery estimate.
Any orders with a product that has a ‘TURNAROUND TIME’, the entire order will be sent altogether once that product has arrived. Please check the product’s turnaround times for order delivery estimate.
Postage costs are as follows:
Orders of $59.99 & under - Flat rate of $8 postage within Australia (tracking included)
Orders of $60 & over - Flat rate of $12 postage within Australia (tracking included)
Orders $150 & over - FREE POSTAGE within Australia
Express Postage - Add $5 to your shipping cost for orders under $150, orders of $150 or more is $10 (tracking included)
FREE LOCAL PICK-UP - MOUNT BARKER, SA
FREE LOCAL DELIVERY FOR ORDER OF $50 and over - Local area includes: Mount Barker, Littlehampton, Nairne, Hahndorf & Echunga.
For orders of $150 & over (after any discounts): I will post out to you for FREE AUSTRALIA WIDE! If an item you have requested or ordered is temporarily out-of-stock or has a turnaround time, your whole order will be sent out altogether once this item arrives to Haven Interiors & Lifestyle.
For FREE local pick-up: For orders under $50, Haven Interiors and Lifestyle will email or SMS you to organise a time for pick-up in Mount Barker, please enter the correct details at the checkout.
For FREE local delivery: For orders of $50 and over, Haven Interiors and Lifestyle will email or SMS you to organise a time of delivery, please enter the correct details at the checkout. The local areas that are included: Mount Barker, Littlehampton, Nairne, Hahndorf and Echunga in the Adelaide Hills, SA.
At the checkout, please select the correct postage fee for your order, depending on the total (after discount). If you choose the incorrect postage cost, Haven Interiors & Lifestyle have the right to hold the sale until the correct amount has been paid. A refund can be organised if failure to accept extra postage cost. Please ensure contact details and postal address information is spelt correctly.
Express Postage - If you need your order to arrive faster than regular post, then choose 'Express Postage' from the drop down menu, and add this to your order/cart. You will already be paying regular post at the checkout, this ensures you receive your goods with express postage.
The price for express postage depends on the amount of your order. For orders under $150 then you would pay the $5 express. For orders of $150 or more does entitle you to free regular postage but if you still need it express, you need to choose the correct fee, therefore for orders of $150 or more is $10 for express postage within Australia.
Signature on Delivery (SOD) - Provides delivery confirmation with capture of signature at time of delivery. Add this product to your cart for your package for this action to happen on delivery. You must add $2.95 for Signature on Delivery if your item is valued above $500. You can find this option to add to your order under the category ‘Postage Extras’ in the drop-down menu.
Extra Cover - For extra peace of mind with your order, you can add Extra Cover. It provides loss or damage cover up to the specified value of your item (up to $5,000) while it’s being couriered by Australia Post. You can buy Extra Cover in increments of $2 per $100, of your item’s specified value, up to a value of $5,000. You can find this option to add to your order under the category ‘Postage Extras’ in the drop-down menu.
Please ensure your postage address details are correct, Haven Interiors and Lifestyle will not be held responsible for any unclaimed or damaged packages once dispatched from our premises or of our suppliers. If package is returned to Haven Interiors & Lifestyle for the reason of incorrect address therefore unable to deliver, it is up to the customer to pay the postage fee for the package to be re-sent.
For activity playmats, the supplier states "By choosing Standard Postage at checkout, you are giving us 'authority to leave' your parcel. This means the parcel does not require a signature and is able to be left at the owner's expense."
**Haven Interiors & Lifestyle has the right to change these postage costs and regulations at any time**
Returns & Exchanges
**THERE WILL BE NO REFUNDS IF YOU CHANGE YOUR MIND**
If you believe your order is faulty in any way, please contact Lauren via email at firstname.lastname@example.org within 7 days of delivery. We will endeavour to help you out with any faulty items, but please be aware that most of the Haven Interiors & Lifestyle collection is handmade with love, so there may be slight differences from product to product. Postage costs are non-refundable.
Haven Interiors & Lifestyle is happy to consider an exchange of products if one of your products in your order is faulty. Customer is to pay for postage for this exchange.
Photo evidence of the possible faulty item will be required for Haven Interiors & Lifestyle to determine the solution.
Customer is responsible for paying postage on returning a faulty item.
Returned items must be sent back in its packaging, tags still attached and unwashed.
Lost packages on transit is out of our control and therefore we cannot issue a refund. This issue is with the postal system.
Personalised or custom orders are non-refundable.
Sale items are non-refundable.
**Haven Interiors & Lifestyle have the right to change the returns and exchanges rules at any time**